Plain English Summary
We collect your email and usage data to run our service. We don't sell your data. You can delete your account or unsubscribe anytime. We use Stripe for payments and never store your card details. That's the short version — the full details are below.
1. Information We Collect
Information You Provide Directly
When you use SafeStepVoyage LLC services, you may provide us with: your name and email address when signing up for our newsletter or Monday Money Brief; contact information and inquiry details when submitting our contact form; payment information when purchasing a report (processed securely by Stripe — we never store your card details); relocation preferences, city selections, and lifestyle inputs when using our City Transition Risk Score™ tool or calculator; and referral information when participating in our refer-a-friend program.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including: your IP address and approximate geographic location; browser type, version, and operating system; pages visited, time spent on each page, and navigation paths; referring URLs and search terms that brought you to our site; device type (desktop, mobile, tablet); and session duration and interaction data. This information is collected via cookies, web beacons, and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party services including Google Analytics (website usage data), Stripe (payment confirmation data, not card details), and social media platforms if you share our content or interact with our social accounts.
2. How We Use Your Information
Service Delivery
We use your information to: deliver the reports, tools, and services you purchase or request; personalize your experience with our City Cost Calculator and Risk Score tool; process payments and send order confirmations; respond to your inquiries and provide customer support; and send you the Monday Money Brief and other newsletters you've subscribed to.
Business Operations
We use aggregated, anonymized data to: improve our cost-of-living data models and city rankings; develop new features and tools; analyze website performance and user experience; and conduct research that informs our published articles and reports.
Marketing & Communications
With your consent, we may send you: promotional emails about new reports, tools, and features; the Monday Money Brief newsletter (weekly); and referral program updates. You can unsubscribe from any marketing communication at any time using the unsubscribe link in each email.
3. How We Share Your Information
We Do Not Sell Your Data
SafeStepVoyage LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes. Full stop.
Service Providers
We share data with trusted service providers who help us operate our business, including: Stripe (payment processing); email service providers for newsletter delivery; cloud hosting and infrastructure providers; and analytics platforms (Google Analytics). All service providers are contractually required to protect your data and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of SafeStepVoyage LLC, our users, or the public.
5. Data Retention
How Long We Keep Your Data
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically: account and purchase data is retained for 7 years for tax and legal compliance; newsletter subscriber data is retained until you unsubscribe; contact form submissions are retained for 2 years; and anonymized analytics data may be retained indefinitely for research purposes.
6. Your Privacy Rights
Rights Available to All Users
Regardless of your location, you have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; request deletion of your personal information (subject to legal retention requirements); opt out of marketing communications at any time; and request a copy of your data in a portable format.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to know whether personal information is sold or disclosed, the right to opt out of the sale of personal information (we don't sell data), and the right to non-discrimination for exercising CCPA rights.
EU/UK Residents (GDPR)
If you are located in the European Union or United Kingdom, you have rights under GDPR including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with your local data protection authority. Our legal basis for processing your data is typically your consent (for marketing) or legitimate interests (for service delivery and analytics).
Exercising Your Rights
To exercise any of these rights, contact us at privacy@safestepvoyage.com or use our contact form at /contact. We will respond to all requests within 30 days.
7. Data Security
How We Protect Your Data
We implement industry-standard security measures to protect your personal information, including: SSL/TLS encryption for all data transmitted to and from our website; secure, encrypted storage for all personal data; access controls limiting who within our organization can access personal data; regular security audits and vulnerability assessments; and Stripe's PCI-DSS compliant payment processing (we never store card numbers).
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.
8. Children's Privacy
Age Restrictions
SafeStepVoyage LLC services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@safestepvoyage.com and we will delete that information promptly.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will: update the 'Last Updated' date at the top of this page; notify newsletter subscribers via email; and post a notice on our website for 30 days. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
Privacy Inquiries
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at: SafeStepVoyage LLC, Privacy Team — privacy@safestepvoyage.com. You can also use our contact form at /contact. We are committed to resolving all privacy inquiries within 30 days.
Have a Privacy Question?
Our team responds to all privacy inquiries within 30 days. We're real people — not a legal bot.
Contact Our Privacy Team